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How do I make a wheelchair or Accessible Seating booking? Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. 2 0 obj Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Gift Vouchers can be purchased for specific events when available. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Tap "Add to Passbook" at the bottom of your mobile ticket. Enter the required information in the fields provided. www.accc.gov.au. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Choose the best delivery option that suits you. I had the opportunity to study abroad in Australia during the summer of my Junior year. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. to then often have to go to their desk at the venue to follow up the issues. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Yes - there should be no issue using a phone that has a clear screen protector. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Do I have to save my credit or debit card details? Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. We'll now show you the tickets which have been allocated to you based on your selections. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. to collect tickets. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. How do I add my mobile tickets to the Ticket Wallet? If magnified, the display may be blurry. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. Where can I find my AFL Membership number? The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Select your desired area, then select the $0 member ticket. How do I unsubscribe from My Ticketek emails? You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Are Refundable tickets offered on Gift Voucher sales? No. What does General Admission (GA) mean? Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Be sure to select the discounted 'member' ticket. Write a review Ask a question. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season Your region is identified by your IP address. How long are Ticketek Gift Vouchers valid for? If you would like your event to be one of these, we would love to hear from you. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Restricted view refers to seats that have restricted viewing of the stage or event. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. How do I arrange for a new membership card to be sent out? Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. In most cases, a GA ticket is a standing floor ticket. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. I am traveling the country and have a New Zealand address but my billing address is overseas. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Can I sell tickets using online auction sites like eBay? Ticketek acts as agent for the Seller in the sale of all tickets. Can I change to Refundable tickets after I've bought my tickets? Check you can log in and have your passwords ready. Please comply with any stated ticket limit for this event. The website only allows one invitee from a group to purchase at a time. Your confirmation email will include all of your delivery details, plus your customer information. In most cases, tickets must be returned to the place where they were purchased. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Ticketek may charge a reasonable fee for the replacement of tickets. Can held seats be purchased through any other channels? You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. 1 0 obj If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Ticketek will only mail tickets to the residential address of the credit/debit card holder. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. Can I use more than one Ticketek Gift Voucher in the same transaction? What qualifies as a concession ticket? Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Where do I redeem my Ticketek Gift Voucher? Print this PDF as this will be your access to the event. Systems are in place at every venue to ensure that each ticket barcode can only be used once. You can find information on how to access your Mobile Membership through the AFL Live App here. General When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Discover New Events. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Going to an event with a social club, company, school, family or friends? Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. Replacement cards cost $10. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. You might find the following websites helpful if you want more information about ticket scalping: Ensure your contact and personal details are correct. You can access specific privacy information for Friend Spotter . Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Can I still access the full site on my phone if I need to? This can be accessed using the 'Share and Save' button on the mobile ticket. If you have an issue with tickets purchased through an unofficial agency please return to the point . Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Gift Vouchers can also come in pdf format, which can be printed. If your session time expires, you will receive a notification and will be required to access the site again. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. Where do I select Mobile Ticket delivery? Visit the Ticketek Groups page for more information. Where can I get more information about privacy for Friend Spotter? These tickets will be cancelled and reissued in the name of the new ticket owner. I ordered a lanyard with my ticket purchase, when will this arrive? Yes, all events that Ticketek ticket for can be found on the mobile site. The MCG does apply an additional transaction fee. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. How do I purchase a Ticketek Gift Voucher? If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. What happens if my phone is out of battery or my network coverage is low when I get to the venue? How do I redeem my Ticketek Gift Voucher? - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Who is entitled to a concession or child ticket? The original expiry date still applies to any balance remaining on your voucher. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. The mobile number provided will be sent your mobile ticket/s 8. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. How do I subscribe to receive My Ticketek emails and/or SMS? Will credit card pre-fill function work on Ticketek's mobile site and mobile apps?