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Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. California Insurance License #0G51436. Phone us: 01202 319 119. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org Stonewater Financial Integrity. . Home Realizacje i porady Bez kategorii stonewater customer promise. california hotel laws; fort hood levy brief link; cassie laundrie update. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach Excellent customer support. How ready are you? Largo FL 33777. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. Intersectionality, domestic abuse and housing I could pick out names but does that not devalue the work others do. Bournemouth - England - UK , BH2 6ED. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. 0 This is based on anonymous employee reviews submitted on Glassdoor. stonewater customer promise . Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Watch this space. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Stonewaters goal is not to work with general agents or quote mills. Report a defect or repair. Government contracts account for 3.7 million employees in the United States. Perpetrator accommodation removing the cause of harm All content is posted anonymously by employees working at Stonewater. To tell us your thoughts, please complete the following, 2 minute survey. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. cscl star vessel flag autism and narcissism differences. %%EOF z[|WC{]f. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Twitter - @StonewaterUk. We aim to respond to all email queries within two working days. LEARN MORE Job specializations: Customer Service/HelpDesk. The process took 2 weeks. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Listed on 2023-03-03. Customer Promise I look forward to sharing another update for the final three months of this financial year sometime in April. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. You're family. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. Copyright Stonewater. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. Whether they need emotional, physical or financial support or advice it's always free. I will raise any outstanding repair you have with the team and they should be in touch. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Use this form to report any non-emergency repairs or defects. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. Copyright Stonewater. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. Use this form to let us know about incidents of anti-social behaviour. Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd Isgho Votre ducation notre priorit . Changes won't be saved until you sign up for an Enhanced Profile subscription. Remote/Work from Home position. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. The findings from these events will be published in the next few months watch this space! stonewater customer promise. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. You must do this within 15 working days of our response. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Survivors experience of the housing pathway Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Their personnel know their . Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Online/Remote - Candidates ideally in. Customer Experience Advisor. David Lockerman, Customer Experience Director. 8th March 13:30 Transparency . Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing.