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Download speed has gone from 1.4 tb average to 500mb. You might review Internet Troubleshooting Tips if you haven't already. I had forgotten about the in-line surge suppressor on the coax cable. . After that you will be able to go through the trusting again. Now connect your modem as shown on the next panel. The modem can theoretically pass through a max upstream of about 6 Gbps on its own. The Motorola MB8600 with the firmware code version 8600-6.1.1.19 has added back the Spectrum Analyzer and it now supports LAG features (Link Aggregation Group) - special thanks to . Couldnt find anything particularly useful on Motorolas website. Both support link aggregation. 1 Gig NEW Motorola MB8600 DOCSIS 3.1 Cable Modem. Even if your modem is a different make and model, the steps to find out the firmware version of your device should be similar. The bottom line here is that you want your modem to get firmware updates when they become available. 3 months later, this is still a problem. to Gigabit on my lunch break, and later swapped out my Arris SB6183 for the 8600. No longer support or no longer compatible? I enabled Link aggregation and haven't had any issues. Right when I log in to my modem, the firmware version is listed right on the home page. Motorola may not be the first name that comes to mind when you think networking equipment, but their first entry into Gigabit compatible hardware competes closely with established players in this market. I purchased an MB8600 a few months ago and it just degraded to less than 50% speed on my 1GB service. I just need to check back in a few months to see if a newer version of firmware has been released. When asked about it, RCN said, "The Motorola MB8600 can connect but is known to have a lot of issues keeping a stable connection with our network. This is the case even if you have a solid router (which you should) because a home network can only be as strong as its weakest link. Motorola MB8600, 18.2.9 software. Learn More. Where does Motorola MB8611 stand as compared to Motorola MB8600? The Motorola MB8600 Modem features DOCSIS 3.1 technology, while other models have 3.0. I actually think my firmware might be okay. Mbps refers to megabits per second, which calculates the amount of data that can pass through your network within one second. Would be interested to know your setup. After that you will be able to go through the trusting again. Theres only one ISP that provides coverage to my area, so my hands are tied on this front. As you can see, my IP address is 192.168.100.1. Motorola MB8600 vs Netgear CM1000: The comparison between the best DOCSIS 3.1 modems for maximum speed approved by Comcast Xfinity gigabit, cox and more. My line stats are pretty good, so I think I'm set. I just purchased the MB8611. This has persisted through a number of modem reboots and Xfinity techs trying various things on their end. For example, I have a Netgear CM600 modem. Whether you find a new ISP or change out your modem, just make sure that your modem will get updated. Upgraded my internet from Blast! Computer operating systems no longer updated. Just dont forget a Gigabit router. Comcast XFINITY MB8600 New software/GUI ? I think they might be bad, but I know basically nothing about this. Anybody who needs to go to their modem page will be able to get there until the reboot. Press question mark to learn the rest of the keyboard shortcuts. Please inform. This doesn't match the stored override, so the browser absolutely refuses to trust it and cannot be easily overridden. On some occasions it may take them a while to issue a firmware update after its released. (function($) {window.fnames = new Array(); window.ftypes = new Array();fnames[1]='FNAME';ftypes[1]='text';fnames[0]='EMAIL';ftypes[0]='email';}(jQuery));var $mcj = jQuery.noConflict(true); As an affiliate, I may receive compensation based on sales of products/services recommended on this website. Be sure the CAT# LAN cable between the modem and RBR is of good quality. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you havent noticed by now, its a very important part of your modem. DWYM is your trusted product review source. In fact, your modem wont work without it. Even if youre renting it and paying monthly. Build it Does this typically mean 1) there's a signal issue (either from Comcast or via bad wiring/splitter/etc), 2) there's a hardware issue with my modem, or 3) there's a configuration/activation issue on the Comcast side? The Arris SB6141 is still listed for Comcast Business up to 200 Meg. A model that is both a modem and a router will not only link you to the internet, but it can also link the computers and devices within your home to each other. When it dies, I have to log in from the LAN and restart the router. If you have an Ethernet capable device available, what speeds do you get connected directly to the modem? I have tried DHCP query frequencies: aggressive, normal, and continuous. Is your ISP going to spend a lot of effort testing and checking modem updates for that modem if only a small number of their customers have that same model? Internet is down for the second time in 4 days. Despite this limitation, the CM1200 is still a high-performing modem and works fantastically for HD streaming, gaming, and file sharing. Just do a Google search for the make and model of your modem and you should be able to find its default IP address. They are only for link aggregation. With that said, this isnt the case for everyone. Update as August 31, 2022:Checkout The Best Modem for a detailed review of all the top modems. Free shipping. Create an account to follow your favorite communities and start taking part in conversations. Making sure your modems software is updated is very important. A power button can make this process more convenient. Performance & security by Cloudflare. It might be worth taking a few minutes to see if theres another ISP that can both provide you with internet and update your modem. Log in to your modem with the username and password you created for it. The Motorola MB8600 is still listed at xFinity My Device Info. In this case the source is your modem manufacturers website. Our community is your official source on Reddit for help with Xfinity services. The main difference is that this modem comes with a powerful wireless router built-in, which can be helpful if you dont already have your own gigabit router to use. The first thing to search for when reading a modems description is its compatibility. The signal at my home was garbage. The closest competitor to the MB8611 model is its predecessor, the MB8600. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Restarts of router between each change. If you are searching for the best router in the market, but don't have a lot to spend, then the Motorola MR2600 AC2600 router is a great dual . Find more Netgear Nighthawk CM1200 information and reviews here. MB8600 supports ultra fast DOCSIS 3.1: the only cable modem standard that can deliver internet speeds of 1 Gbps or higher: up to many gigabits per second. LAN Ports 1 & 2 of the modem are connected to router WAN port and LAN port 1. I ordered a new MB8600 cable modem, which arrived a week later. Comcast's changes on the 10th of December include rolling out new firmware to Motorola 8600 modems that implements forced https:// with a self-signed certificate. Click to enlarge. If you use four ethernet cables to connect this modem to a router, it can potentially handle downstream up to 3.8 Gbps. If you rent equipment from Comcast, you are eligible for an update on us! Modems are shipped with default IP addresses, and there are many resources online that list what those default addresses are. Thats because the manufacturer builds your modem with the firmware embedded on a computer chip in the device. Netgear Nighthawk CM1150V Cable Modem with Voice, NetgearNighthawk C7800 Modem-Router Combo, Arris SURFboard SBG8300 Modem-Router Combo, Supports >2Gbps connections with bonded ethernet ports, Supports <1Gbps connections with bonded ethernet ports, Not compatible with Verizon, AT&T, or CenturyLink, You can only use one ethernet port at a time, Supports >1Gbps connections with bonded ethernet ports, Not compatible with Verizon, AT&T, CenturyLink, or Frontier, Ethernet ports cant connect to multiple devices, Not compatible with Verizon, AT&T, Spectrum, or CenturyLink. From there, its your ISPs job to make sure your modem gets updated. I've connected the TPLink C5400X router to a Motorola MB8600 modem with link aggregation enabled in both. Call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. Your ISP is. What if this wasnt the case? The Fora platform includes forum software by XenForo. It has reduced signal interference thanks to 2 OFDM (a digital data encoding method that reduces latency in DOCSIS 3.1 devices). Whats bad about your ISP updating your modem for you? It is easy to set up and on most networks, it is literally plug-and-play. Logged in this evening and saw the version number is now 8611-21.3.7 I had to warranty the same model for the same reason a year ago. This firmware update will only affect the modems connected to the ISP of that specific make and model. Press question mark to learn the rest of the keyboard shortcuts. Setup is assisted by a simple LED display that provides indicators for power, receive, send, and Internet. Voice package and you are stuck with it 23:01 Motorola MB8600 is a Plus second ( )! As you can see, depending upon your ISP you may have a different version of firmware. Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, besides featuring up to 32 SCQAM (DOCSIS 3.0) or two OFDM (DOCSIS 3.1) bonded channels which should allow you to take advantage of the best and fastest Internet speed available from your . The Motorola MB8600 is probably the most feature-rich DOCSIS 3.1 modem on the market. Click to reveal Until then, it is future-proofing and you will only get 1 Gbps up and down. I ordered a new MB8600 cable modem, which arrived a week later. We need to go to the source to see what the latest firmware version for your modem is. MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY, Comcast Business, Cox Communications, Spectrum and more. This is the case for me. Cox flat out said and it is also on their website - They do NOT provide firmware updates for user owned/3 rd party modems.. Are Ethernet Cables Backwards Compatible? Old modems do hold up the speeds for the entire building. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! This modem is well-ventilated and it has a prominent LED display for troubleshooting. Your modem needs to be receiving firmware updates. It can also work as a 328 DOCSIS 3.0 modem. Try a different modem. Forum security processing considers them "personal information" and may prevent the event log from posting if these are present. That means this modem will be capped at 1 Gbps but it is future-proofed for when networking technology improves. The software functionality and features . My modems manufacturer is Netgear, so I did an internet search for Netgears website. The good news is, youre not responsible for updating your modems firmware. Try to plug in via the router and no internet. The ARRIS SURFboard SB8200 is a DOCSIS 3.1 modem - the newest technology being offered by cable providers. Arris networking gear like the Arris SB8200 comes recommended by pretty much every ISP out there, making them the default pick for most setups. As you can see, the firmware version installed on my modem is V1.01.22. Well take a look at each one so you have a good idea of what your options are. To top things off, you need to ensure you have access to Gigabit Internet before you upgrade. I bought mine several years ago it seems, Funny. I get the same notification but its fine. If your modem manufacturer develops a new feature for your modem, you wont be able to use it unless you have the latest software. This modem sports Active Queue Management (AQM), which significantly reduces Internet latency and further improves usability. Should I keep the modem or return to the deplorable Spectrum Hisense Technicolor modem? It supports 1400/40 just fine with link aggregation. Unfortunately, and to no fault of this router, link aggregation is not currently supported by any of the ISPs it is compatible with. First and foremost, your ISP needs to make sure that the internet connection between the ISP and the modem owner (you) still works properly after the update. It also features fast activation for the most popular internet service providers. 94 Expert Rating. I know nothing about what these should be. Thanks for the replies. When you receive a modem, the firmware will come preloaded on it. It also has a sleep mode that helps conserve energy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Compatible services: Xfinity, Cox, Spectrum, Charter, Time Warner, BrighthouseMax downstream: 2 GbpsMax upstream: 2 GbpsChannel bonding: 328Ethernet ports: 2. Deleting the files mentioned will delete all stored certificate overrides including for others that may be needed or important. On the other hand, they may tell you that they wont be updating your modems firmware. There are two additional LEDs for each ethernet port on the back panel. Our community is your official source on Reddit for help with Xfinity services. Although there may be less to do on your end when it comes to updating your modem, that doesnt mean you should turn a blind eye. Find more NetgearNighthawk C7800 Modem-Router Combo information and reviews here. But do you need to splurge for a higher-priced modem with bigger numbers all around? Some modems have a screen that is off to the side a little, making it more difficult to see, especially from a distance. No longer support just means they won't help troubleshoot anything if there's a problem but it'll still work fine if you don't need troubleshooting. Your Motorola router processes the signal from your internet service provider and transmits it to your network. Does Using an Ethernet Cable Matter for Gaming? The Motorola MB8600 Modem has a forward-facing screen. You can override the lack of trust, however if the browser permanently stores the exception (Firefox, for example), you will run into a problem the next time the modem is restarted. I have an MB8600 on 8600-18.2.9 and am experiencing issues that this new firmware is reported to address. This cable modem is backward compatible with 32x8 DOCSIS 3.0. This difference aside, the Netgear CM1000-1AZNAS still has 328 channel bonding and is compatible with the same services as the newer model. 210.65.88.143 You can: Its not safe for you to have a modem that isnt updated, because it can leave you open to some serious security concerns. No amount of firmware updates will fix it. I just hope Comcast fixes this. Or is it just to access the web UI of the modem? Any time a software bug or security flaw is found in your modems code, the manufacturer will update the code for your modem and issue an update. Although we dont often think about it, as soon as you put your homes devices online, youre at risk of an attack. The C7800 has a useful LED display to show the status of different components and is overall fairly compact. Getting to the Web UI is important for troubleshooting, and since trouble is not uncommon on Comcast, several folks have already run into this issue. There are eight megabits in one megabyte and 1,000 megabytes in one gigabyte. After the cable modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.. Back View. This Cable Modem supports DOCSIS 3.1, the only cable modem standard that can deliver speeds over 1 Gigabit per second (Gbps). The bottom line is that there could be thousands of different modems connected to a given ISP. If you have gigabit service with voice, then skip this option entirely as it does not support telephone service. My Arris Sb8200 says " incompatible due to filters" What the hell does that mean???? 32 downstream x 8 upstream DOCSIS 3.0 bonded channels, or 2 downstream x 2 upstream OFDM DOCSIS 3.1 channels. What can you do? Regardless I have the 800 plan and always pull over 900Mbps down on Wi-Fi ! The log is fairly clean for a nearly one month period, and the large number of correctables on the OFDM channel is often seen and thought not to be meaningful as long as the uncorrectable count is low. Question Motorola Moca Adapters or Really Any Moca Adapters Question for Setup: Networking: 2: Aug 3, 2022: Similar threads; Question Looking to use my own router with my fiber modem: If you end up using the same internet provider for more than a year, it is almost definitely cheaper and smarter to purchase your own modem. As we determined in the previous steps, I saw that my modem has firmware V1.01.22 installed. Other modems, on the other hand, may work if you have Cox Communications but they may not compatible with Comcast Xfinity. Took me a bit to get it activated, but I was able to get to the admin page just fine through a couple reboots, but only before I got it activated with Comcast. To touch quickly on the routers specs, the C7800 has a dual-band AC3200 router that delivers speed in excess of 1 Gbps on both a 2.4 GHz and a 5 GHz band. Downstream and upstream channels play a significant role in the speed of your downloads and uploads. First time xfinity was able to get it back up and running. This issue aside, the SB8200 is definitely one of the best DOCSIS 3.1 modems, and thats not even because of how few there are. Motorola MB7420 16x4 Cable Modem; . Modems usually get firmware updates from the ISP itself. My ac pro cant go over 450 or so (80mhz). COPYRIGHT THE E.W. Netgear is one of the most reliable brands in networking and their Nighthawk CM1200 represents their latest and greatest in gigabit modem technology. Drop to a plan <=940 Meg and it will become compatible again. We recently ended our promotional rate with Comcast and while negotiating a new rate I was happy to see they had started offering 1000Mbps down service in my neighborhood. Chances are, you paid good money for your modem. These funds help me keep the site up and running, which allows me to continue delivering the tips and information you need to keep your home internet firing on all cylinders. Can anyone help with this? Through this analysis, we've determined the best Modem you should buy. I called Comcast Tech Support who said issue is with my router. Sometimes a cable will already be available. If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged. Click to enlarge. I know I am being overly fastidious but I would like it if I can access the modem from any of my browsers. Click the Servers tab, then look for the "MTRLC LLC" certificate, which should match your Cable Modem IP. Owning your own modem often saves $156 per year in cable modem rental charges. Copyright 2023 Heavy, Inc. All rights reserved. But, again, most ISPs can only support 1 Gbps, so this is all only future-proofing. No question is too small, but please be sure to read the rules and [posting guidelines](https://www.reddit.com/r/HomeNetworking/comments/3hvyg0/rhomenetworking_posting_guidelines_and_helpful/) before asking for help. The Motorola MB8600 DOCSIS 3.1 Cable Modem is the device that takes the internet from your provider and distributes it into your household for you and any other internet users to access. This could be admin, or one of these If you changed the username on the router and can't remember it, try resetting your router. If youre buying on your own or replacing an existing modem, youll probably have to set it up yourself. If your ISP isnt going to update you modem when they should, you need to know about it. Download speed has gone from 1.4 tb average to 500mb. My router cant do more than a gig anyway. First time xfinity was able to get it back up and running. As a user, you cant make any changes to how your modems firmware functions. Browse our product & service portfolio to find the right solution for your team. These are only available in limited circumstances though, and for the most part, the average user wont need two link aggregated ports to enjoy lag-free 4K gaming and streaming. I'm now getting my gigabit down. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?