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Oh no! I HAVE MY TRACKING NUMBER. Poor Customer Service! This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Lucy In The Sky Login. Get Sky Broadband - 08442 411 653. Free Shipping Worldwide, over US$50. Not Available. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. -Kate. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Its pathetic that they do that to customers. There are thousands other options. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Hi Carol, Thanks for your feedback. Please read the email in full, there may be pertinent details which may have been missed. I ordered a dress on October 2,2019 and still not dress. Please email us at resolution@lucyinthesky.email so we can look into your refund for you. -Kate. Saved jobs It is the size of a T-shirt. Lucy In The Sky. - Kate, Hi Paula! Store credit took weeks. I had a great experience with the customer service chat! Horrible return policy. Sky Fax. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Guess I'll be donating clothes to charity. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! Please email us at resolution@lucyinthesky.email so that we can further assist you. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Critic England, United Kingdom. . It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. This is the only time I ever have ordered something online when the seller would only give store credit. They have such cute styles, but the clothing quality is so bad. Tip for consumers:Pay attention to shipping times. Shop now at www.lucyinthesky.com. The package was never opened -- and sent back immediately. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. There are no fees if you pay on time. If I do not get a refund, I will be disputing the charge on my credit card! Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Thanks for your feedback. Los Angeles, California Both dresses arrived back to back and they looked nothing like it did online. Please use the following size guide to help determine your size of clothing. Besides that, the customer review rating on Better Business Bureau is 2.8-stars. In the end the skirt fit very snug and my booty looks great in it. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Moving home . In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . -Kate. She answered all the questions we had quickly and gave good advice. For international customers, return postage is the responsibility of the recipient. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Very professional. -Kate. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. We reserve the right to withdraw linking permission without notice. I feel tricked and pissed off. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? This isn't a real company. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. If i order now when i will receive it? The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Customer service is awful. Find out how we combat fake reviews. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? my party is april 10. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Thanks for your feedback. Really bad. Contacts: Adam Russell Adam.Russell@FHFA.gov LUCY IN THE SKY Help Centre. United States. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! https://www.lucyinthesky.com/shop/index.php?route=account/login. i ordered 2 dresses october 2 and need them for october 11. thanks! My advice to anyone. If you need specific product measurements or have further questions, please email us at. We do not provide information to these agencies or companies for marketing or commercial purposes. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, Please emails us at resolution@lucyinthesky.email so we can better assist you. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! I HAVE NOT RECEIVED MY ORDER. Please use the following size guide to help determine your size of clothing. Message KYLA via the following: I have twice ordered from this website (years apart) and both times my items were not sent out. We'll send her your regards! I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? If it was possible to give negative stars I absolutely would. For international orders, any taxes or customs fees are the responsibility of the recipient. If the issue persists, we would suggest to follow up with your bank. Go to our site to chat with our support team or email us at support@lucy.co! You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Sky's customer service number. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. Products used:Still waiting for it to arrive (for 6 weeks)! Hi Sonam, Thanks for your feedback. I DO NOT RECOMMEND THIS COMPANY! Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. This has been quite frustrating. Excellent Customer Service, Quality Name Brands. . It is a no for me. We therefore have no responsibility or liability for the content and activities of these linked sites. All international orders are shipped with DHL International Packet Plus. - Kate. I regret buying anything from them. CABLE TV. There is no phone number and the chat has been disabled. Lucy never replied to me or PayPal. If you need your dress for a specific date you might want to find a different one. DO NOT BUY FROM THEM. I had talked to 2 other reps there and they did not help AT ALL! We'd love to make sure we make this right and find a resolution. Order took over 2-4 weeks to be delivered. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Did all refunds go to store credit or were some people able to get a full proper refund? Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. -Kate. We have Live Chat and Email available for any questions or concerns. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. Well look into the stated issue and will work out a way to resolve the situation asap! Thanks for your feedback. Free FedEx Shipping, over US$75. Great experience :). Share. You can activate your new camera, view your photos, manage and monitor. Not to mention that the slip underneath hardly covers anything. We do try and post a disclaimer that this does happen with sequin styles. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. We're sorry to hear about the order being delayed. You must not establish a link from any website that is not owned by you. Please email us at resolution@lucyinthesky.email so we can look into this for you. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Number of comments: 0 Shipping I need to change my address or order, how do I do this? If you are in between sizes, we would generally suggest to order a size up. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. This page was last edited on 12 October 2022, at 14:56 (UTC). You can choose to accept or decline cookies. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! How often does the website restock? Tip for consumers:Cannot get a refund, only store credit. Unfortunately, we are not selling our styles to other retailers at this time. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Please let us know if we can help any further. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Any orders cancelled within 14 days of being placed can be cancelled for store credit. 90015 The dress we purchased did not fit at all like the photo depicted on the site. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Hi Teagan, Thanks for your feedback. Do you agree with Lucy in the Sky's 4-star rating? Please reach out to us for the advanced credit prior to making a new order! Not Available. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. 0800 230 0202. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Her real name is Carmen and she is secretive about her backstory. I messed up my address and they were quick to help and fix my mistake. DO YOU SHIP INTERNATIONALLY? I have been waiting for almost three weeks and still haven't got my money back. Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. Our regular return policy applies to all orders made through AfterPay. -Kate. Ordered 4 dresses in August 2022 for several events (totaling over $300). Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. It is 9/23 no dress. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Thanks for your feedback. It is an eligible payment method for all U.S orders over $35. We may also share information with companies assisting in fraud protection or investigation. Chat is only option and that takes hours to even get a chat representative. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. . We're sorry to hear about the sizing issue. This is the one Sky contact number constantly referred to as being dedicated to customer service. Im very disappointed. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? If you order multiple styles with different delivery dates, they may ship separately. -Kate. Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. Two out of four of the dresses arrived by January. I will absolutely be reordering a new size and be a returning customer! WHAT INFORMATION DO WE SHARE WITH OTHERS? This site promises to ship an item by a certain date. I use the chat feature and they told me that the dresses would arrive within the next three weeks. What a terrible return policy for a online store. The cost of foreign products and services may fluctuate. HELP & SUPPORT. Extremely disappointed and feeling like they stole from me. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. I am beyond disappointed in this company and its respect for its customers. Yes! Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) All orders are subject to availability and confirmation of the order price. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. Be careful of ordering something for a particular occasion. | Read 5,941-5,960 Reviews out of 6,586 Hi Chloe, Thanks for your feedback. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Background and inspiration Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). We're so sorry to hear that your order had quality issues. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Article created 4 years ago. Thanks for your feedback. In the case of any change-of-mind or sizing issues, we offer store credit. They said they will refund me within 10 days without any explainations for their lateness. In November 2022, I ordered for dresses from Lucy in the Sky. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. I was SHOCKED as the price of this dress after I received it. -Kate. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! Contact BT for help and support with your BT broadband, TV, home phone or mobile. Shop Lucy in the Sky You can email us at resolution@lucyinthesky.email! - Kate. Trust that their reputation is deserved. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. I am doubtful now the dress will come in time (or ever) for my event. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Hi Melissa, As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. . When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Number of comments: 0 Verification can help ensure real people write reviews about real companies. I never got any notification from them that my dresses would be late or anything. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Phone Email. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. In the case of any expired store credits, we will gladly issue another current one for the same value. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. I used the chat feature again in January to try to figure out where my two other dresses were. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. I was never updated or contacted. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. I loved 1/2 dresses I bought. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. From time to time, we may restrict access to some parts or all of this Website. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. They have a wide variety of clothes and accessories for men, women, and children. Hi Kat! Good Luck! Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com Do you agree with Lucy in the Sky's 4-star rating? AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. These companies are a dime a dozen, you can 100% find another that actually values customer service. Check out what 6,872 people have written so far, and share your own experience. We'd love to find a resolution due to this issue. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. These numbers are generally staffed between the hours of 7 am to 11 pm every day. Finally, the Trust Mamma rating is four stars. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. We're so sorry to hear about the order. If they don't offer refunds, they should have made this much more clear during purchase. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Hi! I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). The complete opposite of lawyer James, Nathan is carefree and fun. Save. If we are unable to contact you we will treat the order as cancelled. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. Search. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. They're all photographed wearing size Small. I reached our to the company and got a fast response from them. This Privacy Policy Statement only covers our Website and does not cover any other website. I ordered my daughter's homecoming dress on 9/20. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 It was not the representatives fault, so she did great, but the company should do better in alerting guests. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Please email us at resolution@lucyinthesky.email so we can assist you further. We ordered a dress on 9/6. If you want to make a complaint to the Sky customer service team, they can be reached on . Pepper's Lonely Hearts Club Band. So ordered the 3rd dress in a different style. Registered: 04-01-2009. on 10-08-2013 09:47. See Profile. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. I ordered my dress september 13 it's now october 1. is it supposed to take this long? My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. -Kate, Lucy in the Sky is an absolutely horrible company. We're so sorry to hear that your order was delayed. Please email us at resolution@lucyinthesky.email so we can assist you further. They have horrible customer service and cannot call because it's a bogus phone number. -Kate. Do you agree with Lucy in the Sky's 4-star rating? Anyone can write a Trustpilot review. tablet. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? I have never been able to complete a return that quickly. I had an issue with my dress being see through and needed a replacement soon for an event. this was for a very special event and now i have no outfit and no resolution to this. The dress did not fit correctly and they will only give you credit no refund. I threw out all the clothing. Sorry to hear that you had trouble reaching out to us. . We're sorry to hear about the sequin issues on the dress. Thanks for your feedback. 0800 840 0202. It fits exactly to measurements specified in the skirt section for sure!