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He has also researched and published reviews about nearly every payment services provider and processor. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. Other Fees Additional card:$8 per card. I send that in and thats not good enough. Exceptions are even color-coded to make them easier to prioritize. Processing statements are intentionally complicated so that they can overcharge you. Referral Partner Application This allows us to see the company through a different lens or perspective than we normally would. I became a Wex customer in November 2021. Click Issue Money Code. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. Our convenient service card is accepted at over 95% of fuel stations in the U.S. See Who The Worst Processors Are. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Watch this corrupt company and dont use them for your poor employees. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Apply Now! You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. You bet. However, you can get an idea of the costs, depending on which type of fleet card youre taking. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. Unethical? HOLD lets you deactivate a card temporarily. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. If you need more information, you can input your business info here and contact us for assistance. Simply add a few details about yourself and the application will be submitted in minutes. Hopefully they get banned from my state at least. We're WEX. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. WEX Fleet cards are to be used only for fuel purchases or roadside services. Our card works at a variety of merchants. Now the meat of the matter what its going to cost? It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Look up and select the card you want to change. We find that their service and management algorithms are needlessly obstructive. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. None of which have been successful. Been paying late fees for 8 months and just noticed. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. Im now on my 3rd time submitting the form to them. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. Click Finish. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). These self serving morons could have left my employees stranded without working fuel cards. I have asked for a manager many times but no one has EVER called me back. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. finance charge has been 150% APR. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) Since thats the lowest rate of the purchasing card categories, thats the goal. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Worst company in my 50 years of being in business ! I called to have the charge removed, they said I had to have the account number to do that. (Town name) Dental or Essential Eye? In the Policy Number menu, choose the policy that will receive the limit. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Learn more about our monetization policies here. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). In 2020 Wex Inc. was the subject of a class-action lawsuit over the purchase of travel companies Optal and eNett International. and wont correct it. Any card assigned to this policy will be impacted by the change. The search results appear on the bottom of the screen. For example, a Texaco fleet card can be used at Texaco locations. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. If you have your own Wex Inc. complaint to make, please do so in the comments below. The most common fleet cards are by Wright Express (Wex) and Voyager. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) AVOID THIS COMPANY AT ALL COSTS. Wex Fleet has left a very bad impression. Hey y'all!!! For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. This review will focus on Wex's payment acceptance products for merchants. Note: We have adjusted this companys BBB rating according to our own standards. WEX took nearly $4,000.00 from my business account. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. I have no choice but to involve my attorney for CEASE and DESIST. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. Wex is currently charging is 83%apr. I have been trying to get my claim processed for a month now. Wright Express is backed by its own bank, while Voyager partners with US Bank. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. A confirmation displays. We were told that the invoice was correct. Having issues making the most of your WEX experience? Most horrible experience with fuel cards. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). After getting a charge of over $681 on a $3000 bill we called. Add a reference number and note, if desired. If you would like to interview Phillip for your story or podcast, please reach out here. Some processors have no monthly, no annual fees, no contract, and cheap rates. Both private businesses and the government use fleet cards. Enter and confirm an email address. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. This even applies to co-branded cards. Their final email to me was, yes it sucks but sorry. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. Enter the limit in the Amount field. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. Very incompetent company. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. This information is captured at the time of the sale. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! The standard Wex, Inc. Wex and Voyager cards can be used at any participating gas station. Big business pay attention and give your money to a better company. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. In the Issue To field, enter the payeefor example, the driver or merchant. We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. These processors offer Quickbooks integration and have low rates. In business, time is money. Murphy USA participates in several programs that offer you discounts on fuel. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. We were then told that the 6.99% was the periodic rate rather than the APR. Youll need to contact your credit card processor. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. The benefits are straightforward. We also accept certain types of digital payment methods. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? They are trying to cover up their lies by sending some spam emails as well. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet.