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The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. Learn more, Self-care, anyone? Immigration Questionnaire & Online Check-In: Each individual guest is required to complete the questionnaire in Online Check-In to obtain Express Docs. Avalon Waterways Azamara Carnival Cruise Lines Celebrity Cruises Costa Cruises Cunard Disney Cruise Line Explora Journeys Holland America MSC Cruises Norwegian Cruise Line Oceania Cruises Princess Regent Seven Seas Up to $1,500 On Board Credit. Cash is not accepted for individual transactions, e.g. Shipboard credit on a Holland America cruise can be used for almost everything onboard your ship, including spa treatments, specialty restaurants, shore Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. If so, if one already has a beverage package, then I assume one could only use the OBC credit on board for things like extra cost wine and liquor (e.g., bottles of wine), the gift shop, the spa (also only booked on board) , or special events (like a wine testing) that have a fee (please advise if I misstated this -- thanks in advance). If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Lines liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Any additional information concerning currency restrictions, please contact the customs agency in their country. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). We are equally passionate about protecting and preserving the pristine destinations that we visit. Personal checks are not accepted on board. Ships Registry: The Netherlands. For this reason, Holland America Line has size and weight guidelines for scooters. An additionalUS$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands. Shore Excursion credit can neither be redeemed for cash nor applied to a nonshore excursion item. Your baggage will arrive in your stateroom later that afternoon. You may also choose to send an email message to: hollandamerica@cibtvisas.com or visit their website at https://cibtvisas.com/hollandamericaline. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. You may also find more information on our tours and shore excursion programs on hollandamerica.com. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. Professional, local guides and independent tour operators that meet our high standards lead each tour. Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed. It's been my experience that you don't have to do anything. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. It is also your access card to your stateroom. ONE THING THAT I WOULD LIKE ALL OF US TO DO - on your HAL surveys, recommend that HAL allows us to use OBC toward tours booked prior to boarding. Guests are urged to complete the Online Check-in process before leaving home. Please help us reduce water use. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. I'm sure there is more but that's what I can think of off the top of my head. Wine brought in quantities deemed to be excessive by the vessel or security will be refused. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. A review of HAL's website, even before you reach the point of completing the online checkin, reflects: Our cashless society is designed to make your life on board as simple as possible. If all three are on the same account, it will be credited to that account. There are two or more people in the cabin, then the charge will be significantly higher than $13 per cabin would be. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. Zealand, these policies and the legal drinking age apply to guests 18 years or over. And just got of the phone with HAL to verify that all amounts are showing. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. Then sail away for your romantic honeymoon! If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. Taxes, Fees & Port Expenses are additional. (and yes I can afford to have a $2500 hold put on my card but it is the principle of the issue) I know a lot of families that don't have that much money and would enjoy a cruise, but wouldn't be able to pay $2500 for a cruise, another couple of thousand for airfare and then find out that they have to come up with another couple thousand instead of only a few hundred for tips. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. It also gives me spending money on the way home! I'm not sure why this "issue" crops up every other week, and people go berserk. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Telephone: At some point in your travels you may experience an emergency. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. HAL reserves the right to apply this price protection and offer at its discretion. if you have and inside stateroom do you have to pay for laundry service? For some people it isn't a lot, for young families I could be quite a bit of what they set aside for splurging. Banks, airports and major hotels often offer this service. Just to confirm-- we can use OBC for the daily service charge? Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Phone: 1-800-513-4515 (locally at 1-954-585-0575), Email: info@specialneedsatsea.com Website: specialneedsatsea.com, Phone: 1-877-478-7827 (locally at 1-780-986-6404)), Email: reservations@scootaround.com Website: http://www.scootaround.com. The Hotel Service Charge is either $13.50 or $15.00 (for a suite) per person, per day. Immigration and administrative rules may require the vessel to collect and safeguard guest passports and guests to complete landing cards prior to some ports of call. Your card will be pre-authorized for US$60 per person for each day for cruises up to 25days and US$30 per person per day for cruises longer than 25 days. For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. I've had up to $1000 hold put on my cc for car rental. All guests are required to disembark the ship at this time. Cooking facilities onboard are not considered kosher. Representatives are available 24 hours a day, 7 days a week and 365 days a year. Please Note:For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. A password will be selected by the parent/guardian of the child. Last month they applied our OBC (all of it was from HAL directly) to our daily hotel service charge. It is obviously available in Seattle, but not available on the ships.