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If your legal rights are affected by a class action, you usually will only need to get involved once the case settles. If your refrigerator is broken and youve noticed that your food is losing flavor more quickly or isnt staying cold, you might want to think about bringing a lawsuit. News Apr 8, 2021 / 10:52 PM MDT. Im surprised we havent been sick from the temperatures not staying as cold as it should. We managed to get Samsung to pay for most of the repair. i want to sign up for the law suit on the ice maker. LAWSUIT RELATING TO THE SAMSUNG GALAXY Devices. When you pay that much to have the ice maker and it doesnt work, that is totally unacceptable!! When this settles and after payment to the attorneys, I hope there is enough left to buy us a plastic ice tray so we can make ice in the freezer. I have not heard of any recalls or other remedies at this point. In response to this report, the company ordered all of its consumers to participate in mediation, which may take months or even years. The lawsuit has become an important warning for other companies and will help consumers get their money back. A Facebook group for consumers to discuss the issue claims more than six thousand members. Its important for consumers to review the settlement terms and eligibility criteria to determine whether they may be eligible for compensation. Please update the body of your original post to include this information. How can I join the class action lawsuit? A class action lawsuit has been filed against Samsung, alleging that their refrigerators do not keep food sufficiently cold. Make sure to run steam down the drain area. Im having the same issue with the ice maker on my Samsung. We brought our unit in 2015 and very shortly after purchase began having issues with icemaker freezing. We have now given up on thawing it out and now we purchase ice to have cold beverages. The plaintiffs attorneys say Samsung issued a service bulletin in July 2015 that expands on the problems described by numerous consumers. I tell my friends and relatives NOT to purchase Sam Sung products from Home Depot. A: The amount of compensation that consumers can expect to receive under the settlement varies depending on the specific problems experienced and the model of the refrigerator purchased. Walmart Class Action Lawsuit Settlement Announced, PayPal Lawsuits Class Action Filed Against PayPal, Bank of America Overdraft Fee Class Action Settlement Approved, Class Action Lawsuit Against Progressive Insurance. The Ice Room will be steam cleaned of all ice and frost residue. Had to have a restoration company come in to dry out my floors, carpet and basement. We have to defrost the ice maker ever 2 weeks or so . The CPSC is responsible for investigating safety hazards and defects in consumer products, including refrigerators. The leaking water has damaged my wood floors. The group's moderator, Tom O'Shea of Ohio, told CBS affiliate WTKR that he's trying to help people get refunds for their purchase. They are looking for damages covering lost/spoiled food . Also, water leakage from the ice house to below the refrigerator crisper trays, fan noise from an over . The suit also cites a service bulletin issued by the company in July 2015, which describes some of the problems consumers have experienced with their fridges. Please get in touch with us if your Samsung gadget has blown up or caught fire so we can look into your legal possibilities. Galaxy S7 Edge consumers have launched a lawsuit against Samsung. "They run above the temperature at which food can be safely stored," the lawsuit alleges. In general, you don't need to do anything to "join" a class action. Now past 4 months ice is building up by the fan. Thanks. I could find only one receipt, as I paid two other repairmen for their trip time and effort with a couple $20s when they said Nothing could be done to fix it. If troubleshooting doesnt resolve the problem, consumers may need to seek additional assistance. Now I am experiencing that not enough cool inside the refrigerator because the inside back part is frozen. We purchased a 4 door Samsung Refrigerator, February 19, 2019. Q: What were the problems with Samsung refrigerators? I have been making my own ice since then. i HAVE TO BUY BAGS OF ICE SO WE CAN HAVE A COLD DRINK. Jordan, a southern California man who bought a Samsung refrigerator for $1,300 in June 2020, noticed months after the purchase that the temperature inside the refrigerator was inconsistent. It took two hours today. I bought the refrigerator last year and its just out of warranty and Im just now finding about the class action suit. This is very important. I have been dealing with Samsungthey are a nasty, disgusting company. 2022 CBS Interactive Inc. All Rights Reserved. Please do so if you intend to bring a class action lawsuit. Free of charge they said (only ice maker related issues) but we will see what they say. The ice builds up around the bucket causing the bucket to have to be pulled out and de-iced. The plaintiffs contend that Samsung was aware of the flaws in its refrigerator models but chose not to inform customers. Filing a complaint with the CPSC can help ensure that the issue is investigated and resolved, and may also provide additional leverage in seeking compensation from Samsung. Lawsuit against Samsung refrigerator, Model Code: RF28HFEDTWW/AA, Manufacture date; September 2014. At issue is a line of refrigerators Samsung sells to American customers, which have double French doors and a bottom freezer, range from $1,000 to $3,000 each and come with a one-year warranty, attorneys said in court documents. How do I join the class action lawsuit? I didnt buy these appliancesI bought a new home with the appliances in it. However, some people have already received partial refunds or even a full refund from Samsung. An Indiana customer filed a complaint with the CPSC on July 14, 2021. AT A LOSS as to where to turn now. Attorneys representing Matthew. A class-action lawsuit against Samsung could also serve as a warning to other manufacturers to ensure the quality of their products. Samsung is currently facing multiple legal actions. In the lawsuit, the company states that it issued the bulletin in July 2015, which is the same time when many consumers began complaining about their faulty refrigerators. Luckily we did, as I have had the ice maker replaced 4 times and still have the same problem with soft ice, constant drip and or not making ice at all because of ice buildup in the unit itself. Its lawyers have said that it is working with the class action lawsuit to settle the issue. Thanks, i also have a sam sung frig and have the ice maker changed and stll week after week im defrosting it cause of ice build uo. Our daughter has one of these and its been nothing but a problem. 3. As the launch date for Samsungs highly anticipated Galaxy S23 series inches closer, the rumors and leaks keep coming! Samsung refrigerators are known to be unreliable and glitchy. What Possible Damages Could Be Awarded to You After a Motorcycle Accident? How can I be part of this suite? I purchased my Samsung in 2015 it has French doors and a middle meat/cold drink drawer w/drawer freezer. My wife is a diabetic we need a working refrigerator for her insulin to stay cold. I havent been able to figure out how to join either. There are several other issues related to Samsung refrigerators that have been cited by consumers in a class-action lawsuit. FYI we had a Samsung tech out who fixed one issue we had. I just posted my problems with the Samsung French door. Thanks! I cant get through with Samsung customer service and I dont have time to stay on hold for hours, I have a business to run. "Our commitment to ensuring product quality and safety for all of our customers is our top priority," the company said in a statement to CBS MoneyWatch. I think they should be sued along with Sam Sung. Good thing we have a home warranty and we only have to pay $75.00 a visit because we would have to pay. The two consumers paid a premium for energy-efficient fridges, but the ice maker stopped working, and the drawers leaked water. Its important to note that eligibility for compensation also depended on the timing of the purchase. Access to top freezer was useless, so to stop the water leak damage, I used the Off button for the water and freezers. Consumers who had purchased affected models and experienced problems such as cooling issues or ice maker problems were generally eligible for compensation. It kept over freezing, would not make ice and because it would over freeze we could not get the tray out. Currently, the case is in mediation. Currently, the Samsung refrigerator class action lawsuit settlement is ongoing, but its unclear whether it will be settled. The complaint states that the manufacturer has failed to repair the defective ice maker. In 2020 during pandemic lockdowns, it became a major issue. What is the nature of the Samsung refrigerator class action lawsuit? Your email address will not be published. In the past 5 months it has frozen up every other week. I BOUGHT MINE FROM HOME DEPOT THEY ARE NOT HONORING MY WARRANTY AND EITHER IS SAMSUNG I HAVE BEEN TRYING SINCE OCT 2021 AND THEY AS OF TODAY SAY BECAUSE IT WAS DAMAGED THEY ARE NOT GONNA FIX IT OR REPLACE SO MY HUSBAND WHO IS A VIETNAM VET AND IS GOING THROUGH A LOT AS IT IS, HAVING TO HAVE AN AMPUTATION RECENTLY KNOWS THAT WE JUST SPENT MONEY 28,00.OO ON A REFRIGERATOR THAT IS A LEMON AND THEY WONT HELP HOME DEPOT OR SAMSUNG. It has French doors and a bottom ice maker that still works but it is very clear Samsung continues to pass their problem ice makers on to us. Its really frustrating now to have to spend $2 every time we buy a bag of ice. The fridge is only 2.5 yrs old. The lawsuit filed against Samsung alleges that the defective ice maker in certain models of Samsung refrigerators caused significant problems in consumers. Any insights would be appreciated. How To Join Samsung Refrigerator Class Action Lawsuit? We purchased a 4 door Samsung Refrigerator, February 19, 2019. Now the2nd one has the same problem, samsung has this thing about how lose the comsumer for good, by not addressing the issues, I am STILL waiting for a resolution. To my shock they took my information and contacted a well-known local appliance firm, they were here in 4 days, and spent 2 1/2 hours replacing the entire unit. I see many folks having the same problem with the ice makers. Consumers who believe they may be eligible for compensation should take the necessary steps to file a claim and provide the required documentation. Id love to get the information to join the law suit. Samsung is facing a refrigerator defect class action lawsuit over issues with the external ice dispenser on models with French doors, including allegations that the ice dispensers leak, produce slush and create excessive fan noise. It alleges that these defective ice makers cause substantial problems for consumers and that a class-action lawsuit has been filed. We have had out freezer fixed four times. Two lawsuits have been filed against Samsung: one for the Galaxy Note 7 and the other for overheating mobile devices. I will NEVER walk into another Home Depot. The 35-page lawsuit in Texas federal court alleges defendant Samsung Electronics America has falsely advertised its premium-priced, purportedly durable black stainless steel finish for kitchen appliances while concealing from consumers the "defect" that causes the finish to break down over the course of only a few years of normal use. would like to know how to sign up. We are having problems with our samsung ice maker. Your help would be appreciated. How can I get in on this lawsuit? Required fields are marked *. For a free consultation, kindly get in touch with our office. The temperature-related lawsuit is separate from the hundreds of complaints consumers have voiced online about the ice maker in other models of Samsung refrigerators. defect known issue lawsuits happening..i called samsung, they are sending a tech out free of charge next week. Consumers began to report problems with their Samsung refrigerators in 2014, ranging from cooling issues to problems with ice makers. I bought the French door, freezer at bottom and top. soooo annoying!!! Ron, You are good man, you will be lucky to gat a piece of paper from the settlement, IF there is one. We have to purchase ice so, we decided to purchase an ice maker. I would NEVER buy Samsung and certainly wouldnt buy anything from this criminal company again. When I called to confirm with the tech that the ticket had been updated they said no. Just refund us what we paid, period! Pull-out drawers for the freezer compartment. I have experienced the same problem. Dont want to waste anymore money on it. The irony of all these complaints about the icemaker for me is that I never hooked it up because I had the refrigerator in a temporary location. My current problem is that I have water under the refrigerator drawers and some stuff is molding pretty quickly. I have a 4 door side by side bought in late 2018, ice maker started freezing up. Everything in the fridge will be lost if they can not get someone out sooner. Any residual ice may bring the problem to the surface. Might investigate what appears to be additional action assuming our new equipment will go bad as did the original unit. When I came back inside there was a massive amount of water all over my hardwood kitchen floor. Save my name, email, and website in this browser for the next time I comment. Frustrated consumers created a Facebook group Samsung Refrigerator Recall U.S.A Now where they posted videos of their malfunctioning appliance. Just finished taking everything out of my fridge. I paid more than 200$ to remove the ice. The defective ice maker is a major cause of the problems, and a class-action lawsuit could help consumers get the money they deserve. The repair man has replaced everything that was warrantied as an exception (that Samsung covered as my refrigerator is just out of warranty and they gave a warranty exception) and the only thing left is a valve in the sealed system that controls the refrigerant under the ice maker). I know its hard but please do it or we are further at their mercy. Samsung fingerprint security Samsung Electronics, a world leader in advanced semiconductor technology, today introduced its Samsung Electronics, a global leader in innovative semiconductor technology,, Read More Samsung has released a smart all-in-one fingerprint security IC for biometric payment cards.Continue, Samsungtechwin Regional Office2180 Palm AveSan Mateo, CA 94403, [Answered! The Samsung refrigerator class action lawsuit was filed in New Jersey federal court in 2017. I have a Samsung smart hub refrigerator and the ice maker keeps breaking plus another part of Samsung charge me a lot to fix it plus they made me pay a separate service cost reach problem related to the ice maker. Thats a rhetorical question.. my model rf26hfendww has a recurring problem such that it apparenly freezes up then does not maintain refer cooling or freezer temperature. I shouldnt have to go through this whole 2 day cleaning process every dang month. Q: What Kind of Compensation Can Consumers Expect? This includes keeping the refrigerator clean, checking the temperature regularly, and replacing filters and other parts as needed. I also had severe ice buildup in the back and in the ice maker. In 2017, a class action lawsuit was filed against Samsung over the defects in their refrigerators. Under the terms of the settlement, Samsung agreed to provide repairs, reimbursements, and other benefits to consumers who had experienced problems with their refrigerators. Went to the basement and discovered flooding down there as well.