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Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. Who is responsible for return shipping costs? Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Its important to request the refund within a timely manner. I attachedpictures of the item and requested resolution. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. That's not "new". If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Sit back and relax while we do the work. I don't plan on stopping any time soon. The seller will also pay for return shipping. Return shipping for sellers | eBay Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. He returned the item because it didnt work when he received it. The company wants you to start by contacting your seller (select the. Start an item not as described claim, cite damaged in transit, and get a full refund. Ebay does not accept pictures in disputes, why would a seller? If the buyer decided the item was fine, but not what he hoped (Buyer Remorse), he pays for return shipping. Take action within 30 days. Need an update on an open return request? It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on itwe'll help you make the most of the situation. Individual policies will vary from shop to shop. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. But that was not the case. See how to check the status of your return. What I might do is take a chance and send it without tracking. I called Ebay and got no where. This again seems not logical. They can then print the label and use it to send the item back to you. Scrap Catalytic Converter Typical market prices for a Ford F-150 scrap catalytic converter range from $250 to $800 . You can choose whether to accept returns if a buyer changes their mind about a purchase. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. I want to share an experiance that cost me lower seller ratings score. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. O comprador dever devolver o item no mesmo estado em que foi recebido, incluindo todos os componentes presentes na embalagem original. Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. A similar issue happened to us recently. Confirm your return address on the label. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. Who is responsible for return shipping costs? FedEx vs UPS: Which is Better To Use For Shipping, How to File a Shipping Insurance Claim if Your Package is Damaged, 3 Ways to Save Money on Shipping eBay Items. He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. We are only stating what happened to us- sorry if that is unbelievable. How to Refund a Buyer on eBay - Small Business Trends A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". The seller has 3 business days to get back to you. FREE Shipping. If the Buyer decides to Reject the item, the Buyer is responsible for covering the cost of shipping. All sellers need a filter to keep the "stories" out. as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. We are ready if that happens, but in the meantime we continue to sell on the platform that makes us the most of our income. Who covers the shipping costs depends on why you're returning it. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. Select your reason for closing the return from the dropdown, and add details if you want to. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. Some sellers . not all. The returns process. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. Your email address will not be published. Why was my refund less than the amount I paid? They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Look at the metal bent in! In the past we may have called 5-7 times! I was indeed shocked that in was the first call this was resolved. For more information, see our Condition of returned items policy. INAD returns are paid for by the seller. Dec 28, 2012 good price for 2 engines. lol the 15b is just as If you copy and paste the tracking number into usps.com it will tell you under product information if it was insured or not. How To Avoid eBay's Automatic Returns Approvals Policy? Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. Part Number: HPE-HP46C-MAG. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Please include a picture of the damage and your order number. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. It doesn't count against your ratings but it doesn't look good when potential buyers see this. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. Copyright 1995-2021 eBay Inc. All Rights Reserved. Reply elislider 6 yr. ago Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. Returned goods are a problem for retailers, resellers are cashing in - CNBC If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. After following these steps, eBay will stop automatically approving your buyer's returns. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. As a seller though, I would hate to see ebay make this a requirement .". It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. Fear of what could happen could be keeping you from making the income you deserve to make. "Birth certificates show that you were born. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. We would refund a buyer if an item was damaged. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. Can I still get a full refund? Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Thank you Jen. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Good luck. Find It In Seconds! If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. At the moment it seems that PitneyBowes is willing to refund on claims of damage without requiring returns. You'll need to send it back within 10 business days, using tracked postage. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. Of if a situation arose where it needed to be returned to me, I would send them the postage. When I received the item back it was in all sorts of rough shape. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. However, it already is quite flat. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Read our most popular questions and answers on how to handle return shipping for items you've sold. Select Mark as sent. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. You can offer returns on individual or all items and distinguish between domestic and international return policies. Transfer money online in seconds with PayPal money transfer. Our app can also digest the company's return policy and help you send the faulty product back. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. you misused the product or service in a way that contributed to the problem. Thanks. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . If you need help, you can contact us. You can still close it if things are resolved. 09:08 AM. Buyers abusing "not as described" to force refund - PayPal Community Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. 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How to Return an eBay Purchase - liveabout.com A lot of people, well, I dunno. Our vast knowledge base also provides excellent advice for dealing with: Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. I don't accept returns, why do I have to pay for a return shipping label? I just wish more sellers would beflexible depending on the circumstances. Returns will not be accepted without prior authorization.